Refund Policy
At SUCHPRINT CLOTHING, your satisfaction is important to us. This Refund Policy explains the conditions under which refunds or exchanges are offered.
1. Eligibility for Refunds or Exchanges
You may be eligible for a refund or exchange if:
- The item delivered is defective, damaged, or incorrect
- You report the issue within 48 hours of receiving your order
- The item is unused, unwashed, and returned in its original packaging
2. Non-Refundable Items
Please note that the following items are non-refundable:
- Custom-made or personalized orders (e.g., printed shirts, custom embroidery)
- Sale or discounted items
- Items returned after 48 hours of delivery
- Items that have been worn, altered, or damaged after delivery
3. Return Process
To request a refund or exchange:
- Contact us at 📞 [Insert Phone] or 📧 [Insert Email] within 48 hours
- Provide your order number, photo proof, and reason for return
- Wait for return approval and further instructions
- Ship the item back (if required) using a trackable method
Note: Return shipping costs are the customer’s responsibility unless the error was ours.
4. Refund Method and Timeline
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method or via mobile money transfer
- You will receive confirmation once the refund is completed
5. Exchanges
If eligible, you may choose to exchange the item instead of a refund. Exchanges are subject to product availability and delivery timelines.